Work Type: Ongoing - Full-time
Salary: $83,657 - $92,482
Grade: Grade not specified
Occupation: Medicine, nursing and midwifery
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13500
About the Role
This is a new full time ongoing role which will play a pivotal part in supporting the Customer Contact Centre. This team includes the Contact Centre and Switchboard services. This role will have day-day responsibilities for these areas and will work closely with the Administration & Operations Manager Specialist Clinics. Further the role will have a portfolio of administrative education and training to ensure consistency of training resources and processes.
The Contact Centre has primary responsibility for responding to online and phone enquiries regarding outpatient appointments. Switchboard is a 24/7 service responding to internal and external calls, including overhead announcements of medical emergencies and other hospital codes.
Classification for this role is Award 10 Grade 4 Level 1 - Level 5 AO41 – AO45 ($83,657.6-$92,482 per annum, plus super plus salary packaging)
What you’ll achieve:
Your skills and experience
If this sounds like you, click here to view the position description.
About the Department
Ambulatory Services is one division within RCH and has responsibility for Complex Care, Family Healthcare Support, Day Medical and Day Oncology Units, Hospital in the Home (Wallaby) as well as Specialist Clinics (SPC). As a service, we have a broad remit across the organisation and work closely with other divisions including Medicine, Surgery and Critical Care.
What we offer:
Other requirements:
Application process
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
For more information about this position please contact Natasha Tomkins, Administration and Operations Manager Specialist Clinics, [email protected]
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Why work at the RCH?
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption
Are you ready to join our team?
Apply online by clicking on the “Apply” button
Applications close 29 August 2025
Why work at the RCH?
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption
Are you ready to join our team?
Apply online by clicking on the “Apply” button
Applications close 29 August 2025