Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Administration
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1871669
About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
The Regulator and Group Operations (RaGO) branch within CAV supports the group to foster good performance and enable the efficient and effective delivery of services for the Victorian community. Reporting to the Senior Advisor, Correspondence and Complaints, the Correspondence Officer plays a vital role in the delivery of CAV's correspondence and complaints function. The role is dedicated to providing the efficient coordination, handling, and resolution of Departmental and Ministerial correspondence, complaints, and feedback received by CAV.
The role is responsible for day-to-day resolution of ministerial correspondence within set timeframes, including case entry and progress accountability; liaising with business units for issue resolution; tracking the correspondence lifecycle; drafting replies; and thematic reporting. The role supports CAV's objectives through effective correspondence handling, reporting, and management, meeting deadlines and managing requirements from key stakeholders.
Key accountabilities include:
About you
To be considered for the role, you must be able to demonstrate:
Other requirements
For specific responsibilities please review the attached position description.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Apply before the advertised closing date 11:59pm on Monday, 04 August 2025. All applications should include:
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.