Social Services Regulator
The Social Services Regulator (SSR) is an independent statutory authority that exists to safeguard the rights of children and young people as well as people who use social services in Victoria.
The SSR regulates the Social Services Standards, the Child Safe Standards (for organisations without a sector specific co-regulator as well as the social services sector), and also administers the Worker and Carer Exclusion Scheme (WCES), Reportable Conduct Scheme (RCS) and Working with Children Check (WWCC) scheme and NDIS Worker Screening Check.
The Social Services Regulator takes an integrated and intelligence driven approach to identifying, preventing and excluding unsafe people from working with children and young people, as well as ensuring organisations that work with children and young people keep children safe from abuse and harm by meeting the Child Safe Standards.
As a co-regulator of the Child Safe Standards, the Social Services Regulator works with other co-regulators of the Child Safe Standards including the Department of Health, Victorian Registration and Qualifications Authority (VRQA), Victorian Early Childhood Regulation Authority (VECRA), and Workforce Inspectorate Victoria to keep children safe from harm and abuse.
THE ROLES (2 Ongoing VPS3)
The Social Services Regulator (SSR) Contact Centre helps the SSR to be an accessible and responsive regulator by being the first ‘point of contact' for the public across a range of schemes designed to build a safer environment for children, young people and Victorians accessing social services.
The SSR Contact Centre responds to phone and email enquiries to provide information about SSR regulatory functions and connect enquirers with relevant teams.
The SSR takes a ‘no wrong door' approach and will actively help callers reach the right place if we are not the appropriate point of contact.
We are looking for someone who:
- is an excellent communicator and always seeks to find the best possible solution
- demonstrates experience in supporting and administering business systems/processes
- prioritises work effectively to deliver on pressing business needs
- remains calm and in control under pressure
- cooperates and works well with others in the pursuit of team goals.
At times contact centre staff may engage with challenging and confronting subject matter.
Responsibilities include:
- Manage incoming phone and email enquiries and respond in line with policies and procedures in a sensitive, accurate and efficient manner, conveying general information related to SSR functions to support consistent and timely responses.
- Maintain effective relationships with internal and external stakeholders to ensure collaboration and timely information sharing within the SSR and with other authorities as appropriate.
- Draw on a trauma-informed approach to receive enquiries and escalate concerns relating to the SSR's regulatory schemes and work collaboratively with operational teams to ensure matters are allocated for action in a timely way.
ACCOUNTABILITIES INCLUDE
Day-to-day your responsibilities will include:
- Lead the provision of authoritative and highly specialised legal advice and counsel to SSR, including by using advanced legal expertise and high-level expertise of the Worker Screening Schemes, in relation to complex and politically sensitive legal and associated matters to Worker Screening Operations and other matters relating to SSR.
- Use advanced expertise and knowledge to lead and strategically plan the operations of the Legal and Internal Review team including the management of a team of staff, preparation of budget projections and monitoring of expenditure.
- Co-lead the Legal and Internal Review for the Department, identify new and emerging legal issues within operational frameworks with the potential to impact on the delivery of key Government initiatives in this field, and interpret changes to legislation, policy frameworks and Victorian Court decisions to make decisions in the absence of definitive operational policies.
For more details, please open the position description.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid wo
rk permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please contact SSR HR at [email protected].
Please apply to submit your interest in this position.