Work Type: Ongoing - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13392
About the Role
The Contact Centre Platform Administrator is responsible for the administration, configuration, operational support and continuous improvement of the organisation's contact centre technology platform. The role ensures telephony and digital contact capabilities are configured effectively, remain operationally stable and support evolving business and customer service requirements.
The role provides specialist platform administration across user access, queues, routing, IVR and interaction flows, business rules, system configuration and integrations, and works closely with operational teams, technology teams and external vendors to resolve incidents and implement platform changes and enhancements.
Key Accountabilities
About You
We are seeking applicants who have demonstrated experience from the following criteria:
This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position Description.
How to apply
Apply before the advertised closing date 11:59pm on 18 November 2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.