Work Type: Ongoing - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13205
About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
You can find out more about our Ministers, leadership and entities here: Department of Government Services.
DGS upholds and demonstrates the values of the VPS and is the embodiment of VPS leadership. DGS’ values are adopted from the Public Administration Act 2004:
About the Branch
The Dispute Settlement Centre Victoria (DSCV) works in partnership with business units across the Department of Government Services to empower and support the Victorian community in preventing and resolving disputes appropriately.
The DSCV delivers timely, fair, and cost-effective dispute resolution services that reduces pressure on the judicial system and contributes to stronger, more resilient communities across Victoria.
About the Role
The role of a Conciliation Officer is to provide expert guidance and management in the assessment and handling of conflicts between parties, leveraging specialist knowledge to evaluate, advise, and oversee complex cases. Conciliation Officers conduct comprehensive case assessments, identify and clarify key issues, and prepare formal recommendations and notices for parties. They work with parties individually and collectively to resolve disputes, ensuring processes are impartial, fair, and compliant with relevant frameworks. Conciliation Officers also serve as subject-matter experts, supporting less experienced staff, informing policy and procedural improvements, and contributing to the development of best-practice approaches for managing and resolving conflicts.
Key Accountabilities
About You
We are seeking applicants who have demonstrated experience from the following criteria:
This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position Description.
How to apply
Apply before the advertised closing date 11:59pm on 16 November 2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.