Work Type: Fixed-term - Full-time
Salary: $89,292 - $96,073
Grade: PoV3
Occupation: Administration
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/13062025
Complaints & Administrative Officer
Department of the Legislative Assembly
Legal & Social Issues Committee
Make a meaningful impact by supporting the work of Parliament and assisting vulnerable stakeholders.
We are currently seeking a resilient and dedicated Complaints and Administrative Officer to join our team. This role is ideal for someone with experience in social work, mental health, family violence, or other sectors that engage with vulnerable communities.
About the Role
As the Complaints and Administrative Officer, you will play a key role in managing complex and sensitive complaints and enquiries from the public and stakeholders. Your professionalism, discretion, and excellent communication skills will be crucial in providing timely and effective responses.
In addition to handling complaints, you will support the work of the Committee by managing correspondence, coordinating meetings and public hearings, and processing sensitive documents.
Key Responsibilities
About You
To thrive in this role, you will bring:
Why join us?
We offer flexible work, come to the iconic heritage listed Parliament House building or our adjacent modern offices and collaborate with the team one day, work from home the next.
We understand that your health and wellbeing are integral to your success and have a range of benefits to ensure your physical and mental health are supported. These include access to health and wellbeing initiatives.
Your professional development is important to us. That's why we have a dedicated learning and development framework, along with development programs and targeted in-house training to support your professional growth.
When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.
For more information about a career with us, visit our website.
How to apply
Using the "Apply Now" button, please include your resume and a brief cover letter (1-2 pages) broadly outlining your experience and how it directly relates to the position.
Applications close: Sunday, 29 June 11:59PM AEST
The process from here
Shortlisted candidates will be invited to an interview conducted by a selection panel. This interview may take place in our offices located in the Melbourne CBD or online.
Shortlisted candidates may be asked to complete additional assessment activities during the recruitment process, which could include psychometric testing.
Accessibility
If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact our Recruitment Team via email [email protected] or on (03) 8682 2842
Privacy Collection Notice
The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. We handle personal information in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.
This privacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time.
Child Safe Standards
The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the Child Wellbeing and Safety Act 2005. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.