Work Type: Ongoing - Full-time
Salary: $79,122 - $87,599
Grade: VPS 3
Occupation: Customer service
Location: Various
Reference: VDT076_1754978402
Applications close 11:59pm, Tuesday 26 August 2025.
Our organisation
IBAC's work is vitally important to Victorians - we prevent and expose public sector corruption and police misconduct.
Our vision is a public sector and police that acts with integrity for all Victorians.
Our team
People who work for IBAC are expected to have a sound understanding of and ability to demonstrate the IBAC values when dealing with Government agencies, the community and colleagues.
IBAC's values are incorporated in professional skills and behaviours for the position.
We Lead by example, Act Impartially, Work Together, Behave with Respect, Strive for Excellence.
Your new role
We have an opportunity for an individual to join our Engagement and Early Resolutions team as Complaint Intake and Enquiry Officer on a full-time ongoing basis.
Reporting to the Manager - Engagement and Early Resolution the role will manage the receipt, handling and administrative tasks related to IBAC's complaint and notification functions. They will answer and respond to queries on the IBAC enquiry telephone line, including sensitive and confidential enquiries, and providing relevant and accurate information to members of the public.
Duties include:
Additional duties are set out in the position description. To view this, please visit the IBAC Careers webpage and click on the appropriate vacancy.
Our requirements / Your skill set
We are looking for candidates with the below experience and capabilities:
Due to the requirement to attain a Negative Vetting 1 security clearance candidates must be an Australian citizen at the time of application.
Apply now
All applications should include:
PDF documents are preferred. If you encounter technical issues when applying, please email [email protected].
For further information regarding the role, please contact Bruce Rego, Manager - Engagement & Early Resolution at [email protected]
Applications close 11:59pm, Tuesday 26 August 2025.
We are committed to bringing together people with differing perspectives, lived experiences and skills to make choices that reflect our integrity and community, and to creating an inclusive work environment for all.
Visit: www.ibac.vic.gov.au for more information.