Work Type: Fixed-term - Full-time
Salary: $81,496 - $98,955
Grade: VPS 3
Occupation: Communications, marketing and media
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/VSBA/1929350
This is a Full Time, Fixed term position until 25 June 2027.
About the Role
This position provides expert customer service support, offering technical guidance and advice while fostering positive relationships with internal and external stakeholders to ensure effective communication and collaboration. The role supports the Customer Service Team Leader and other team members, helping to navigate complex issues and identify practical solutions.
The key responsibilities include:
The role includes a high degree of external stakeholder engagement as well as with Business Unit Managers, Divisions and across the Department.
All VSBA staff have a shared responsibility to meet the same service standards outlined in the VSBA Customer Service Charter. Our goal is to make every interaction with the VSBA a positive one for our customers, colleagues, and key partners regardless of our individual role or team.
Attributes
The ideal candidate will demonstrate:
Desirable Qualifications and Experience
Desirable: Demonstrated experience in a similar role or relevant tertiary qualification in Communications or other related field.
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Victorian School Building Authority
The Victorian School Building Authority (VSBA) is part of the Department of Education. Established in 2016, it oversees Victoria's largest school building program since the state introduced free public education in the 1870s.
The VSBA upgrades and expands existing schools and plans, designs and builds new schools to meet enrolment demand. We also support schools to maintain their buildings and grounds by offering expert advice and coordinating maintenance programs and grants.
With Victoria recently introducing two years of funded kindergarten, the VSBA is also working with the early childhood sector on a massive kindergarten construction program.
Watch our video to learn more about working at the VSBA.
About the Division
The Corporate and Project Performance Division provides corporate support to all VSBA teams and fulfills an important assurance and oversight role. They guide VSBA to achieve strategic objectives and ensure deci sion-making is transparent and accountable. The division also coordinates communication and consultation with local communities about their school building projects. They develop graphic design and video content, manage our social media channels, lead organisational customer service reform, distribute our e-newsletters and organise ministerial and other events for our projects. The Division also leads the organisational customer service reform and uplift program.
The Division includes the Priorities and Customer Experience Branch, Budget and Finance Branch, Communications Branch, Business Systems and Knowledge, Project Performance and the Partnering and Support Branch.
How to apply
Applicants must include a Curriculum Vitae and a Cover letter addressing the key selection criteria provided in the position description.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Lili Frederick – Manager Customer Service and Quality Assurance Unit via (03 7022 0901) or [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Sunday 14 June 2026.