Work Type: Fixed-term - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Communications, marketing and media
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/VSBA/1918952
Fixed term full time until 02-April-2027
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Victorian School Building Authority
The Victorian School Building Authority (VSBA) is part of the Department of Education. Established in 2016, it oversees Victoria's largest school building program since the state introduced free public education in the 1870s.
The VSBA upgrades and expands existing schools and plans, designs and builds new schools to meet enrolment demand. We also support schools to maintain their buildings and grounds by offering expert advice and coordinating maintenance programs and grants.
With Victoria recently introducing two years of funded kindergarten, the VSBA is also working with the early childhood sector on a massive kindergarten construction program.
About the Division
The Corporate Division provides essential corporate support across all VSBA teams, playing a key role in assurance and oversight. We guide the VSBA in achieving its strategic objectives, ensuring decision-making is transparent and accountable. The division manages finances and ensures costings are accurate, while providing high-quality customer service and drafting correspondence for internal and external stakeholders. We also coordinate communication with local communities about school and kindergarten projects, develop graphic design and video content, manage the VSBA's social media channels, distribute internal e-newsletters, and organise ministerial and other events to support our projects.
The Division includes the Priorities and Customer Service Branch, Budget and Finance Branch, Communications Branch, Systems and Oversight Branch and the Partnering and Support Branch.
About the Role
This position provides expert customer service support, offering technical guidance and advice while fostering positive relationships with internal and external stakeholders to ensure effective communication and collaboration. The role supports the Customer Service Team Leader and other team members, helping to navigate complex issues and identify practical solutions.
The key responsibilities include:
The role includes a high degree of external stakeholder engagement as well as with Business Unit Managers, Divisions and across the Department.
All VSBA staff have a shared responsibility to meet the same service standards outlined in the VSBA Customer Service Charter. Our goal is to make every interaction with the VSBA a positive one for our customers, colleagues, and key partners regardless of our individual role or team.
Attributes
The ideal candidate will demonstrate:
Desirable Qualifications and Experience
Desirable: Relevant tertiary qualification in Communications or other related field.
How to apply
Applicants are encouraged to include a Curriculum Vitae and a Cover letter addressing the key selection criteria provided in the position description.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Lili Frederick – Manager Customer Service and Quality Assurance Unit via (03 7022 0901) or [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 28 April, 2026.