Work Type: Ongoing - Full-time
Salary: $98,128 - $105,390
Grade: PVO5
Occupation: Hospitality and tourism
Location: Gippsland - South Gippsland
Reference: VG/1000384CTL
About the role:
The Commercial Team Leader provides senior operational leadership for all commercial, retail, and visitor service operations at the location. The role is responsible for planning, coordinating, and delivering high-quality services that align with Parks Victoria's strategic objectives, including sustainability, visitor satisfaction, and operational efficiency.
The Commercial Team Leader oversees a multi-disciplinary team, providing coaching, mentoring, and performance management to foster a high-performing, collaborative, and inclusive culture. The role ensures staff are skilled, engaged, and resourced to deliver safe, efficient, and customer-focused services.
About Wilsons Promontory National Park
Wilsons Promontory National Park offers a comprehensive range of visitor services, including significant roofed accommodation options, Parks Victoria's largest campground with 475 sites, Victoria's southernmost light station, and an experienced Customer Services team. This team provides customer support, manages the park's Entrance Station, handles bookings, and supports the Parks Victoria Call Centre. The role also oversees multiple complex contracts and relationships, as well as leads a Customer Service team of approximately 25 members.
Operating in South Gippsland, and specifically at Wilsons Promontory, brings both opportunity and challenge. Success in this role requires an understanding of:
Your application will need to include:
Application Close date: Sunday 10th of May 2026
Sound like you?
For a confidential discussion about the role, contact Andrew Davies on [email protected] or apply online!
If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.
If this resonates with you, then please consider applying or getting in touch to discuss.
Employment Requirements
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.