Work Type: Ongoing - Full-time
Salary: $60,295 - $77,430
Grade: VPS 2
Occupation: Prison and corrective services
Location: Barwon South West - Greater Geelong
Reference: VG/DJSC9766MARCH2026
Utilise your client support expertise to provide support and advice to the Workforce and Prison Services
Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
VPS Grade 2: $60,295 - $77,430 plus superannuation.
About the business unit
This role is part of the Workforce and Prison Services (WPS) team, a team dedicated to delivering essential corporate and ancillary services support to prison operational teams and prisoners. Leveraging the technical ability and professional expertise of trained subject matter experts, the team supports the smooth functioning of prison operations while prioritising prisoner rehabilitation and safety.
About the role
The Client Services Support Officer applies their customer service and technical expertise to ensure the compliant, efficient, and client focussed delivery of prison services across their designated portfo lio within multiple functional areas of the centre.
Client Services Support Officers will rotate through different service areas over a set period. This approach allows Officers to enhance their career development and broaden their understanding of all team deliverables, enabling them to better support Team Leaders and Supervisors while also providing opportunities for higher responsibilities. Client Services Support Officers deliver service and support to the individuals in our care, as well as visitors and staff, all aimed at fostering a safe and rehabilitative environment and implementing a prisoner-centric operating model. Team members must prioritise customer service, teamwork, integrity, accuracy, compliance, and timeliness.
Some of your duties will include:
Prepare stock estimates, obtain quotes, and organise purchases to maintain stock levels for the prison stores and prisoner canteen, undertake regular stock-takes, maintain accurate records and maintain the shop in good order.
Maintain prison archives; liaise with relevant staff and stakeholders to facilitate compliant document management systems.
Coordinate and undertake regular deliveries of nominated items and persons across the prison via the internal transport system.
To learn more about this role before applying, please read the attached position description.
About you
To be successful in this role, you will have:
To be eligible, please apply by 11.59pm March 19th 2026.
How to apply:
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).
If you require adjustments to the recruitment and selection process, or require an alternative form..at to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.