Work Type: Fixed-term - Full-time
Salary: $90,039 - $123,962
Grade: STL 5
Occupation: Accounting, finance and procurement
Location: Melbourne - Western suburbs
Reference: VG/1937568
Footscray location, with flexible, hybrid work arrangement
Shape how we listen, respond and improve
Contract until March 2027
About State Trustees
At State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments. As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most.
About the Role
As our Client Feedback & Continuous Improvement Coordinator, you'll be at the centre of client insight. You'll manage complex feedback and complaints, work closely with teams across the organisation, and turn what you're hearing into real, practical improvements that enhance client outcomes.
If you enjoy solving problems, influencing others and making things better, this role will suit you.
What You'll be Doing
Skills & Experience
Employee Benefits
We're proud to offer a range of benefits that support our team's wellbeing and growth:
Our Culture
For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together, and we bring our best.
How to Apply
If you're keen to join our organisation in this highly transparent and rewarding role, click Apply to start the application process. In your application ensure you include a cover letter and resume.
We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve. We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background. If you think you can do the job and would be a great fit for our team, we'd love to hear from you.