Work Type: Ongoing - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Administration
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/SW/1950208
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Division
The Division sits within the Schools Workforce group which is focused on growing the supply of teachers across Victoria, creating better distribution of quality teachers to geographical and subject areas of need, supporting hard-to-staff schools to recruit and retain teachers and delivering quality HR and employee relations advice and services to schools. The division supports the School Workforce group in the delivery of workforce supply initiatives, so schools are provided with a sustainable workforce who are supported and have expertise to deliver excellence for Victoria's students.
About the Role
The Client Engagement Officer contributes towards the provision of strategic support across administrative operations. This includes providing comprehensive coordination and support to the manager, Client Engagement including researching and distributing information, developing and implementing communications and coordinating incoming correspondence and briefings across all areas in the People and Workplace Relations (Schools) Division. The Client Engagement Officer ensures briefings, correspondence, Cabinet and Parliament and Freedom of Information related documents are quality assured and coordinated efficiently. The Client Engagement Officer assists in the coordination and preparation of HR policy and projects and provides support to the division's branches, including liaising with relevant areas within the department to ensure quality, accurate and timely advice is provided to the department's senior leadership team and relevant ministers as well as providing stakeholder management support. The role also assists with the management of the division's SharePoint site and records management and compliance.
Attributes
We are seeking a flexible, collaborative and forward-thinking professional who can adapt quickly to changing priorities, build strong relationships across teams and contribute to a supportive, cooperative working environment. The successful candidate will demonstrate sound business and commercial acumen, identifying efficient ways of working while applying strong critical thinking and problem-solving skills to resolve issues and navigate complex or ambiguous situations. They will be confident managing difficult conversations by listening, clarifying concerns and working constructively towards solutions. With a future-focused approach, they will embrace relevant technology and support others to do the same, while communicating with impact through clear, concise and audience-appropriate information.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Amanda Rowe via [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Tuesday 27th October, 2026.