Work Type: Ongoing - Full-time
Salary: Salary not specified
Grade: Grade in advertisement
Occupation: Insurance and superannuation
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/CLAIMS
Victorian Managed Insurance Authority (VMIA)
Join VMIA as a Claims Specialist and play a key role in delivering client-centred liability claims management that supports the Victorian public sector. In this role, you'll manage complex claims end to end, collaborate with internal and external stakeholders, and contribute to building a confident and resilient Victoria through best-practice claims solutions.
Key highlights
About the role
As a Claims Specialist in the General Liability Claims team, you will manage a portfolio of insurance claims from end to end, delivering timely, defensible, and client-centred outcomes. You will oversee all aspects of the claims process, including policy interpretation, reserving, negotiation, and resolution, while supporting VMIA's purpose of building a confident and resilient Victoria.
Working within the Risk, Insurance, and Claims Solutions Division (RICS), you will contribute to best-practice claims management tailored to the Victorian public sector. Your role will play a key part in supporting client recovery, mitigating risk exposure, and maintaining VMIA's reputation for service excellence.
Key responsibilities
Who you work with
You will work closely with the Claims Portfolio Manager, Head of Claims Practice, and peers across Claims Practice, Historical Claims, and Claims Strategy teams to support the delivery and continuous improvement of claims services and products. You will also collaborate with Underwriters, Risk Advisors, Legal teams, and Operations & Insights colleagues to provide integrated solutions for clients. Externally, you will engage with VMIA clients, sector stakeholders, insurers, barristers, mediators, and third-party service providers to support effective claims resolution and recovery outcomes.
60;
What we are looking for
We are looking for a client-focused and resilient claims professional with strong experience in liability claims management within insurance, legal, or financial services environments. You bring sound judgement, analytical thinking, and the ability to manage complex and sensitive matters while delivering high-quality service outcomes.
You are an effective communicator and relationship builder who can confidently engage with a broad range of stakeholders in high-pressure situations. You are adaptable, solutions-oriented, and committed to continuous improvement, collaboration, and professional accountability. Experience navigating legal complexity, regulatory frameworks, and public sector environments will be highly regarded.
Qualifications
Why join VMIA?
At VMIA, we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives.
We offer:
VMIA encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse communities, and members of the LGBTQIA+ community.
How to apply
We invite you to submit your CV and a cover letter. Use these to introduce yourself, highlight your fit for the role, and share why you are excited about joining VMIA. For any questions about the role or application process, please contact us at [email protected].
At VMIA, we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities, Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from culturally diverse backgrounds.
If you have any accessibility needs during the re
cruitment process, please let us know at [email protected].
Salary Information
At VMIA, we offer competitive salaries based on the role's classification and your skills and experience. Typically, new employees start at the minimum of the salary range, however, consideration may be given to starting above the minimum of the band should you demonstrate extensive experience in a similar role or possess unique and desirable skills and capabilities required to perform the role.
Other relevant information
Before starting at VMIA, preferred candidates will complete pre-employment screenings. These assessments may include:
We value a collaborative work environment, so employees are expected to spend the majority of your working week in the office. Candidates from interstate must be willing to relocate to Victoria.