Work Type: Fixed-term - Full-time
Salary: $81,496 - $98,955
Grade: VPS 3
Occupation: Legal
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DH/CCSB/CCROX2
About the role:
The Civil Claims Records Officer supports the delivery of timely, accurate and compliant record discovery and retrieval services, with a primary focus on responding to requests from the Department of Families, Fairness and Housing (DFFH) Legal Services team relating to civil claims for compensation. Reporting to the Civil Claims Service Lead, the role undertakes detailed searching and retrieval of records across physical and digital systems, ensuring records are identified, handled and provided in accordance with Public Record Office Victoria (PROV) standards, the Public Records Act 1973 and departmental procedures. The role operates within a sensitive environment, ensuring records are managed accurately and respectfully to support legal and statutory obligations.
The role provides operational support through the processing of record requests, including conducting searches, retrieving and preparing records for release, and maintaining accurate tracking and documentation. It applies Standard Operating Procedures (SOPs) consistently, escalates risks, issues or complex matters as required, and works closely with the Civil Claims Service Lead and relevant stakeholders to ensure timely and compliant outcomes. The Civil Claims Records Officer also contributes to continuous improvement by identifying practical process enhancements to support service efficiency and quality.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
Can you demonstrate the following?
Qualifications / Specialist Expertise
What we offer:
How to apply:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.