Work Type: Fixed-term - Full-time
Salary: $300,000 - $365,000
Grade: Grade not specified
Occupation: Leadership and management
Location: Melbourne - Eastern suburbs
Reference: 2564
Triple Zero Victoria
TZV is the critical link between the Victorian community and the State's Emergency Services Organisations, providing Victoria's 24-hour Triple Zero emergency call-taking and dispatch service for Ambulance Victoria, Victoria Police, Fire Rescue Victoria, Country Fire Authority, and Victoria State Emergency Service (SES). Operating from three State Emergency Communications Centres located at Burwood East (head office), Williams Landing and Ballarat. TZV's 1000+ Emergency Communications Officers deliver exceptional outcomes 24x7x365 to the community and emergency services partners.
Position Overview
The Chief Operations Officer (Executive Director, Operations) is responsible for the leadership and delivery of TZV's State Emergency Communications Centres encompassing call-taking, dispatch, operational coordination, technology and workforce management. This role ensures that TZV's services are consistently high-performing, resilient, interoperable and future-focused, supporting the safety of every Victorian.
You will provide strategic leadership in the provision of key services: Triple Zero call-taking from the Victorian community and dispatch/emergency responder support services for Victoria Police, Ambulance Victoria, Fire Rescue Victoria, Country Fire Authority and Victoria State Emergency Service. Working with the broader Executive Leadership Team, you will ensure high-quality and innovative service delivery that meets all quality and operational performance targets.
This leader plays a pivotal role in TZV's leadership of emergency management for the broader sector, driving operational excellence and supporting the achievement of strategic goals. You will connect people with strategy, lead 1000+ talented professionals delivering exceptional outcomes around the clock, and establish an executive communications services leadership team that achieves a high-performance culture balancing performance expectations with an engaging people experience.
Your Experience and Attributes
Applicants must demonstrate a commitment to provide highly visible leadership at each of the three State Emergency Communications Centres located at Burwood East (head office), Williams Landing and Ballarat. It is expected that the COO will operating 3 days+ per week from Burwood East and allocate other days at the Williams Landing and Ballarat sites.
How to Apply
Applicants are strongly encouraged to review the Candidate Briefing Pack prior to lodging queries/applications. Documents are available at https://peterwilliampartners.com/tzv-chief-operations-officer
Enquiries may be directed to: Dean Unkles, Managing Director, Peter William Partners
+61 433 822 718 | [email protected]
Applications must include a resume and a one-page cover letter outlining your interest, relevant expertise and your commitment to the locations and travel. Responses to key selection criteria are not required but may be requested at a later stage of the assessment process.
Applications to be emailed as MS Word or PDF to [email protected]
Queries close: 5pm AEDT Thursday 15th January 2025
Applications close: 5pm AEDT Sunday 18th January 2025
We encourage candidates to submit applications in advance of the close date. Applicants must be either an Australian Citizen, Permanent Resident or hold a valid working visa. Incomplete applications will NOT be acknowledged.
Peter William Partners have been exclusively retained by Triple Zero Victoria to deliver this executive search. Any unsolicited applications will be redirected to Peter William Partners and managed via the campaign. If you experience any difficulty in lodging your application online, please contact [email protected]