Work Type: Casual
Salary: Salary not specified
Grade: Grade in advertisement
Occupation: Administration
Location: Melbourne - Northern suburbs
Reference: AV/1952429
At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.
The Complex Care division brings together three statewide services within the Specialist Operations & Communication Division. Adult Retrieval Victoria (ARV), the Victorian Stroke Telemedicine service (VST), and Air Ambulance Victoria (AAV) make up this division.
Many rural and regional hospitals do not have a stroke specialist on site or lack around-the-clock access to stroke expertise. The VST service provides treatment advice and management for patients who present to VST participating hospitals with suspected stroke symptoms across Victoria and North-West Tasmania. VST is a virtual service which enables cross organisational collaboration to ensure stroke patients receive the best possible care no matter their location.
Opportunities exist to become a valued member of the Complex Care team, working within the VST department. VST are seeking Casual Call Takers to join the team.
Successful applicants will be required to work onsite at our offices within Essendon Fields and will be required for 8-hour shifts on a 24/7 roster. On the job training will be provided to the successful candidates.
About the role
Reporting to the Manager VST, the Call Taker VST is the first point of contact for VST telephone referrals and works closely with our team of Neurologists/Stroke Specialists to provide timely and efficient call taking, administration and office support.
Responsibilities of this position include, but are not limited to:
About you
Ideal candidates will have:
Working at Ambulance Victoria
As a valued member of AV, you will enj oy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.
These positions are classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position descriptions can be found on the AV Careers website.
How to apply
Your application is an integral part of the selection process and should include:
Applications must be submitted by 11.59pm (AEDT) on Monday 27 October 2026. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.