Work Type: Fixed-term - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 11995
About this Opportunity
The Business Systems Officer will provide responsive front-line technical support and high-quality customer service to employees and business groups across VIDA’s Office of the Director-General and VIDA Services. Reporting to the Senior Manager, IT Operations and Infrastructure, coordinate the procurement, deployment and ongoing management of IT hardware, software and audio-visual solutions. Support new starter set-up, technology inductions, mobile devices, user access requirements and the maintenance of accurate asset and service records.
Working closely with internal stakeholders, Cenitex, service providers and vendors, help resolve technical issues, support workplace and accommodation projects, and provide practical advice on IT policies, processes and systems. This is an opportunity to contribute to reliable day-to-day technology services while identifying practical ways to improve systems, processes and the employee experience.
About You
A capable and customer-focused IT support professional who enjoys solving problems and helping people use technology effectively. Brings sound technical knowledge, clear communication skills and the ability to manage competing priorities in a responsive service environment.
Works well both independently and as part of a team, take ownership of issues and follow through on commitments. Comfortable building relationships with employees, service providers and vendors, and can translate technical information into clear, practical advice.
You’ll bring:
Key Selection Criteria
Qualifications and Mandatory Requirements
A relevant TAFE or tertiary qualification in information technology, business systems or a related discipline (or progress towards such a qualification) is desirable but not essential.
What We Offer
Pre-Employment Checks
The successful candidate will be required to undergo pre-employment checks which include national police/qualification (where applicable) checks and misconduct screening.
Diversity and Inclusion
VIDA is an equal opportunity employer, committed to fostering a values-led, diverse and inclusive workplace. We believe our teams should represent the diversity of our communities in which we work, and we actively embrace and celebrate people from all walks of life.
If you require reasonable adjustments to fully participate in the recruitment process, please contact us. We're here to support you.
How to Apply
Please include a Resume and Cover Letter. The cover letter should address the Key Selection Criteria and be a maximum 2 pages long. We want to know why you want to work for VIDA Services, why you are interested in the role, and how your skills, knowledge, experience and qualifications are applicable to the role.
Please click here to view the position description.
For a confidential discussion, please contact Lachlan McCubbin, Senior Manager, IT Operations and Infrastructure - [email protected]
Applications close 11:59 pm – Wednesday, 2 September 2026.