Work Type: Fixed-term - Full-time
Salary: $102,731 - $102,731
Grade: Grade not specified
Occupation: IT and telecommunications
Location: Melbourne - Eastern suburbs
Reference: 2634
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.
About the Role
As a Business Analyst within Next Generation CAD Cardinal Project team, you will be playing a key role in shaping the future state processes of the Non-Emergency Patient Transport Operations.
The goal of the function is to provide business analysis support to the NGC Cardinal Projects as directed by the Cardinal Program Manager and other Project Managers.
The role is centred on improving frontline operational workflows, service delivery processes, and business efficiency outcomes rather than purely technical system analysis. You will work closely with operational stakeholders to understand how the service currently functions and help design practical future-state improvements.
The main purpose of the role is to gain a deep understanding of the current state process and help the business define efficient target state process and identify targeted technology changes to and process improvement opportunities to ensure operational efficiency.
This role requires a good understanding of operating model changes and transformation withing large organisations.
The Business Analyst role will leverage strong stakeholder engagement skills to conduct key business and digital transformation activities with a focus on current sate process analysis, problem statement definition, opportunity identification and assessment, target state business process definition and requirements gathering.
Day to day responsibilities include:
This is an operationally focused BA role, suited to someone who can bridge frontline business needs with practical process and system improvements.
About You
The successful candidate will have the following experience, skills and attributes:
What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
For a confidential discussion, please email [email protected].
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.59pm, Wednesday 13 May, 2026.
Other Relevant Information
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via [email protected].