Work Type: Various
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Governance and risk management
Location: Grampians - Ballarat
Reference: VG/SRO/BRC/1884246
Branch Technical Officer
What we offer
The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.
We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.
Find out more about working at the SRO at www.sro.vic.gov.au/about-us/careers/current-vacancies, or via our LinkedIn page.
The opportunity
The Customer Services Branch at the State Revenue Office is a modern contact centre environment, and the Branch Technical Officers provide contact centre and knowledge support to the Customer Service Officers. This will include taking escalations, managing quality, designing and delivering training, and providing up-to-date specialist taxation advice.
Reporting to a Team Leader, you will be responsible for:
Who we are looking for
To be successful in this role, you will be someone that is:
How to apply
Submit an application via the ‘Apply now' button by 11.59pm on Tuesday 23 September 2025.
You will need to upload a
More information
You can find out more about this role via the position description. You can also contact Jonathon Everard, Branch Manager, on 03 9628 0279.
If you require any reasonable adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email [email protected].
Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.
This role may be subject to a probation period.