Work Type: Fixed-term - Full-time
Salary: $81,496 - $98,955
Grade: VPS 3
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13039
About the Role
The Application Support Engineer supports customer-facing technologies, provides break/fix support, and develops long-term solutions to recurring incidents. Applying ITIL v4 practices, they restore services within specified timeframes, maintain high customer satisfaction, support customers and agencies in their digital journey on the Service Victoria platform, and deliver continuous service improvements across a multi-channel support environment.
Key Accountabilities
About You
We are seeking applicants who have demonstrated experience from the following criteria:
This role is a 12-month fixed term. This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position Description DGS Application support Engineer Position Description.docx
How to apply
Apply before the advertised closing date 11:59pm on 11/11/2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.