Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Community services
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DFFH/HV/375472/73
THE ROLE
The Appeals Information Officer will support the administration of the Appeals process. This includes registering and undertaking a thorough, independent and detailed assessment of appeals that is defensible to external audience. This will be supported by interviewing clients about their appeal to ensure all necessary information is collected and clients have a clear understanding about Departmental housing guidelines.
The Appeals Information Officer will also respond promptly to enquires from clients, and both internal and external stakeholders, and ensure that time-critical appeals are prioritised. Regular contact may be made regarding any overdue appeals to support the timely completion of assessments by local Housing Offices in accordance with mandated timelines. Insights gained from the appeals process will be used to support operational policy and practice improvements.
ACCOUNTABILITIES INCLUDE
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.