Work Type: Ongoing - Full-time
Salary: $138,631 - $185,518
Grade: VPS 6
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1885077
About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
The Agency Service Delivery Manager will deliver a quality support experience for our Victorian agency partners through the provision of operational support and delivering process improvement. The role will also undertake a key role in the delivery of major projects important to all Victorians and will be able to implement improvement opportunities to streamline business systems and associated IT services across the organisation.
You will have the opportunity to develop a common set of processes across various agency partners to develop a standardized service delivery model. Collaborating with internal and external stakeholders and internal software development and engineering teams, you will ensure end to end resolution of agency issues.
This challenging and exciting role will demand your exceptional communication and stakeholder management skills, whilst your genuine passion for providing the best customer support and improving processes and ways of working continuously will be favourably regarded.
About you
To be considered for the role, you must be able to demonstrate:
Mandatory requirements
Desirable requirements
Key accountabilities
For specific responsibilities please review the attached position description.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Apply before the advertised closing date 11:59pm on 29th September. All applications should include:
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.