Work Type: Various
Salary: $79,122 - $96,073
Grade: VPS 3
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/WIV/OOC/1889204
Advisory Services and Licensing Officers play an important role as one of the first points of contact within the Inspectorate, responding to enquiries from the public (employers and employees, peak bodies and representatives), triaging reports of non-compliance, and providing information about Victoria's Industrial laws, including:
In addition to frontline duties, Advisory Services and Licensing Officers are also responsible for assessing and issuing child employment licenses, and evaluating notifications or variations a license holder makes in accordance with the Child Employment Act 2003.
This role assists in triaging and referring matters to our investigative teams and supports the broader operations of the team and the Inspectorate in accordance with fluctuating demands and organisational needs.
To succeed in this role, you will have proven experience in a service delivery culture, ideally in a regulatory or compliance environment, and an ability to apply legislative requirements and operational policies to processing and decision-making.
Multiple roles are available. Apply now and join our Advisory Services Branch in this rewarding and varied role!
To be considered for this position applicants must submit:
Applications close 26 October 2025
Your applicated is to be submitted online by selecting the "Apply Now” button.
Other relevant information:
Preferred candidates will be required to complete a Pre-employment Declaration and Consent form along with a National Police Check. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
The Wage Inspectorate actively promotes diversity, inclusion, and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. All roles at The Wage Inspectorate can be worked flexibly, however it may differ from role to role.
The Wage Inspectorate is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the agencies obligations under the Occupational Health and Safety Act 2004 (OH&S Act). To support this the Wage Inspectorate has a COVID-19 Vaccination policy which strongly recommends all employees be fully vaccinated.