Work Type: Various
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Other
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1927661
This is a multisite role with regular work required across Level 11, 530 Collins Street, Melbourne and Level 1/456 Spencer Street, West Melbourne, with majority of time spent in the contact centre environment at Spencer Street.
Why join us
At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts state and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment.
We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience though internal working groups and committees across VEC branches. Apply now to make a meaningful contribution to the democratic process.
What you will be doing
Reporting directly to the Manager, Customer Service, the Advisor, Customer Service will support the effective delivery of customer service operations by providing operational oversight, expert advice and leadership support across a multi‑channel environment. The role contributes to service excellence, continuous improvement and consistent customer experiences, particularly during peak and high‑profile periods.
This role will be responsible for:
How to apply
All applicants must submit:
We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.
We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all.
We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail PeopleMailbox@vec.vic.gov.au
Successful applicants will be required to satisfy character clearance requirements, including but not limited to Nationally Coordinated Criminal History Check (NCCHC) and working with children check.
In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. Learn more about disclosing political activities.
VEC contact details
For further information please contact Bianca Quinto via [email protected].