The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities. .
If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don’t hesitate to get in touch with the contact person listed
on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
THE ROLE
The Administrative Officer, Client Support and Housing Services plays an important role supporting teams with the delivery of Housing, Reception and Complex Needs services across the Loddon Area. The role is the primary administrative support resource for the program and works closely with staff with processing accounts, supporting meetings (agendas/minutes) and legal correspondence for VCAT submissions. The position is also responsible for coordinating timely responses to all executive correspondence (including Ministerials and Briefings) and complaints relating to the program. The Administrative Officer assists in the delivery of reception services for the Bendigo Office by supplementing shifts and supporting a small team to ensure service continuity is sustained.
ACCOUNTABILITIES INCLUDE
- Coordinate the delivery of reception services (including answering phones and concierge) as part of a small team in the Bendigo Office. Includes undertaking shifts on Bendigo Reception at set points throughout each week and also reactively to assist with sustaining resources during periods of unplanned leave.
- Effectively manage office processes and maintain corporate information systems for records management, financial information, fleet management, client payments and ministerial correspondence as required.
- Primary contact for coordinating the response of executive correspondence requests impacting the program (includes Ministerial enquiries, Ombudsmen's requests, Customer complaints and queries). Work closely with designated program leads to ensure timely responses are provided that meet program expectations.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.